Your learners are the heart of your academy. Klimb gives you a single place to see everyone who has enrolled, search and filter the list, dig into an individual learner’s history, and manually grant access when you want to comp a course. This guide covers the day-to-day of learner management.
The learners list
Open Learners in your dashboard to see everyone enrolled in your academy. For each learner you can see:
- Their name and email
- When they joined
- How many courses they’re entitled to
- A quick read on their recent activity
Because your academy is its own tenant, this list only ever shows your learners — never anyone from another creator’s academy.
Searching and filtering
As your list grows, search keeps it manageable:
- Search by name or email to jump straight to a learner.
- Filter by course to see everyone enrolled in a specific course — useful before sending a course-specific announcement.
- Sort by join date to find your newest learners or your earliest supporters.
Viewing a learner’s profile
Click any learner to open their profile, where you’ll find:
- The full list of entitlements (which courses they own and how they got access — purchase, free enrollment, invite, or comp)
- Their progress through each course, including completed lessons
- Purchase history tied to their account
This view is your go-to when a learner emails support — you can confirm exactly what they own and where they are in your content.
Manually enrolling a learner (comp access)
Sometimes you want to give someone access without a purchase — a beta tester, a guest, a refunded learner you want to keep, or a partner. To grant complimentary access:
- Open the learner’s profile, or start a new enrollment from the Learners screen.
- Choose the course you want to grant.
- Confirm. Klimb creates an entitlement immediately, and the learner can access the course right away.
Manually granted entitlements behave exactly like purchased ones — the learner sees the course in their dashboard and their progress is tracked normally. They simply don’t generate revenue.
Removing access
If you need to revoke a learner’s access to a course — for a refund, a policy violation, or an accidental grant — you can remove the entitlement. Because this takes away something the learner has, Klimb asks you to confirm first. Full details are in Issuing refunds and revoking access.
Bringing learners in at scale
For onboarding a group all at once — a cohort, a corporate client, or an existing audience migrating from another platform — use bulk tools instead of one-by-one enrollment. See Inviting and importing learners.
Keeping your data tidy
- Encourage learners to use the email they’ll check, so account recovery and notifications reach them.
- Use the course filter before announcements so the right people hear from you.
- Review your learner list periodically against your analytics dashboard to spot your most engaged segments.
With a clear view of who’s enrolled and the ability to grant access on demand, you can run promotions, support requests, and partnerships with confidence.