Plans change, and Klimb gives you full control over winding down or stepping back from your academy. Whether you want to drop to a cheaper plan, take your data with you, or permanently shut everything down, this guide walks through your options — including the safeguards around the irreversible ones.
Downgrading your plan
If your academy isn’t earning enough to justify your current plan, or you simply want to spend less, you can downgrade rather than delete everything:
- Go to Settings → Billing → Plan.
- Choose a lower plan and review what changes.
- Confirm. Your academy stays live, your courses and learners remain, and your entitlements are untouched.
Keep in mind the platform fee is usually higher on lower plans, so a downgrade trades a smaller subscription for a larger per-sale cut. Compare the math for your sales volume on the pricing page before switching. Downgrading is fully reversible — you can move back up anytime.
Exporting your data before you leave
Before any major change — and especially before deletion — export your data so you keep your records:
- Learner list — names, emails, and entitlements. See Managing your learners.
- Revenue reports — your full financial history. See Revenue and payout reports.
- Course content — keep your own master copies of videos and materials.
Your Stripe account is separate from Klimb, so your payout and transaction history remains in your Stripe Dashboard regardless of what you do here.
Pausing instead of deleting
If you’re unsure, consider downgrading and going quiet rather than deleting. Your academy stays intact, learners keep access to what they own, and you can pick back up whenever you’re ready. Deletion is permanent — pausing keeps your options open.
Deleting your academy (irreversible)
Deleting your academy permanently removes your tenant — courses, lessons, learner records, entitlements, coupons, and analytics. This cannot be undone. Because it’s irreversible and destroys data, Klimb requires explicit confirmation before doing it.
- Go to Settings → Account → Delete academy.
- Read the warning describing exactly what will be removed.
- Confirm by typing your academy name (or the requested confirmation phrase) — deletion never happens on a single click.
- Submit. The academy and its data are permanently removed.
Before you confirm, make sure you have:
- Exported everything you want to keep — there’s no recovery afterward.
- Settled refunds and disputes in Stripe, as deletion won’t resolve open financial items.
- Communicated with your learners, since they’ll lose access to courses hosted in your academy.
What happens to learners
When an academy is deleted, the learners enrolled in it lose access to its courses, because their entitlements live within your tenant. If you have paying learners, give them notice and consider issuing refunds for unfinished access before deleting — it’s the fair thing to do and reduces disputes. See Issuing refunds and revoking access.
Need help deciding?
If you’re leaving because something isn’t working, reach out before you delete — a plan change, a pricing tweak, or a feature you missed may be all you need. Deletion is always available, but it’s permanent, so it’s worth a conversation first.
Whatever you choose, the data and money are yours: export your records, settle your Stripe activity, and proceed with confidence.